Order & Guarantee Policies

Orders, Returns & Guarantee
Order at ArtisanHD, shop and buy with confidence! We guarantee the best possible print from your photo. If you are not satisfied for any reason, simply let us know within 5 days of receiving your print and we will work with you to get the perfect result, free of charge.


Fast Turnaround
We work to ship your order(s) as quickly as possible. Standard Processing orders ship no later than 5 business days from the day after your order was placed. That means you will receive your print in 6-10 business days of when your order was placed. FedEx Ground is the default shipping option at checkout. This service may take up to 10 days to deliver.

Standard Processing time is up to 5 business days following the day when the order is placed. For faster processing, select Expedited Processing during checkout. Expedited Processing ensures your order will ship by the end of the next business day.


Pre-Ship Visual Inspection
Your print is visually inspected by our quality control department before it is shipped, to ensure you receive a high-quality print. This is a manual process, not performed by machines. We believe in delivering quality!


Special Quality Notice
During the photo upload and configuration process, you may be alerted that your uploaded photo is not big enough to produce a very high quality print in the size you have selected. You will be given an option to select a smaller size, or proceed anyway. If you choose to proceed anyway, accepting that your print may be of reduced quality, ArtisanHD.com does not guarantee the quality of the resulting print and will not refund or reprint the order!


How to Request a Reprint or Refund
If your print quality is not satisfactory, or is defective, you may request a reprint or refund by contacting us or calling Customer Service Monday - Friday, 8AM to 5PM, Arizona Time.

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RECENT CUSTOMER REVIEWS
"Beautiful prints, timely service, packed for shipping as if they were Rembrandts going to the Louvre!"
by Beth on 9/29/2011
"Beautiful prints, timely service, packed for shipping as if they were Rembrandts going to the Louvre!"
by Beth on 9/29/2011
"Quality is unmatched! Placed another order today."
by Zak on 4/26/2014