Once your order is placed ArtisanHD will begin working on your order often the same day. If you wish to cancel your order, please contact us with in 24 hours. If we have not produced any part of your order we will cancel your order and refund the full amount to your credit card. If any part of our order has been produced a restocking fee will charged to your card. The restocking fee is a 20% fee of the portion of your order that has been printed.
These terms and conditions govern your use of the Artisan HD services. Your use of these services constitutes acceptance of these Terms and Conditions and creates a binding legal agreement, so please read them carefully. Please note, you must be 13 years or older to use the Artisan HD services.
The Artisan HD goal is 100% customer satisfaction guarantee. While we hope you will love our product and do not anticipate any problems, if you are not completely satisfied with your order, please contact us within 15 days of when you receive your order and we will reprint it free of charge. Customers will be responsible for return shipping fee, and the artwork needs to be in "like-new" condition. We highly recommend that send your returned item via a trackable method. Hang on to the box and original packing materials until you know you're satisfied with your selection.For orders received damaged, please see below.
Artisan HD takes great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that we cannot be responsible for:
If your order was damaged in transit, please contact us immediately and retain the original box and packaging associated with the order until a damaged claim can be completed with our shipping provider. We will work with you during this time to keep you updated on the claim status and get a replacement print out to you. Claims for defects or damages must be made by the customer via email no later than 10 calendar days after delivery. If no such claim is made, Artisan HD and the customer will understand that the print has been accepted. By accepting the print, the customer acknowledges that Artisan HD performance has fully satisfied all terms, conditions and specifications.
Color Management& Image Quality
For the best possible printed images, please ensure you are submitting properly exposed files. Artisan HD has years of experience with color management and will produce these files as they are submitted to us. We cannot be responsible for poor image quality resulting from inadequate resolution or improper exposure.
Please know that digital files can vary in appearance on different monitors. We do print in a controlled color environment and are diligent in calibrating our print devises and media. In addition, please preview your images to ensure that everything is to your liking before placing your order. Since we make big prints here, make sure to zoom in and check for any anomalies in your image before placing your order.
Artisan HDships orders as quickly as possible. Depending on the level of services ordered – print only or additional finishing services like mounting and framing - most orders will ship within 4 - 6 business days. That means via normal Ground shipment you will receive your order in 7 - 14 business days of when it was placed. Expedited shipping can be requested at check out.
You must have the legal right to all of the images you upload, share or copy with Artisan HD. If we believe that any of the images sent to us for production as an artwork contain illegal content or any content that infringes intellectual property rights, or content that violates the law then we will refuse to reproduce it. Artisan HD cannot accept responsibility for copyright violation on images submitted for reproduction. We ask customers to seek copyright permissions for the work they submit. We retain the right to refuse to reproduce an image if we understand the content submitted to be illegal.
The following actions will constitute grounds for blocking access to the Artisan HD services, removal of posted material and non-fulfillment of your order (or any part of your order).
You receive free online storage of your images with Artisan HD. Your images are archived on a secured server and will only be accessible to you and the Artisan HD staff. When you are ready to order again, simply log in to your account and order from your saved images.
Your credit card is authorized and charged at the time your order is placed. Artisan HD accepts Visa, MasterCard, & American Express.
Artisan HD has privacy measures to protect the loss, misuse and alteration of the information under our control. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected on line. Access to data is limited to authorized Artisan HD staff members, and is further restricted by password protection mechanisms. Web security and security procedures are reviewed and may be updated on a regular basis to ensure strong data collection. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL. Credit card information is not stored in our database.